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BalanceTRAK > System Tools > Email Settings

KEY TOPICS:

  • Delivery Options
  • Automatic Email Options
  • Job Seeker Option

Determine Email Settings for balanceTRAK Communications

System Tools > General /Email Settings control how emails are sent from balanceTRAK users to Job Seekers, other balanceTRAK users, and external recipients, as applicable.

As the default, emails are displayed as originating at: “balanceTRAK@berkshireassociates.com”. However, when an individual user sends a Job Seeker’s information to another user or sends an email to a Job Seeker, the email will be labeled as originating from the sender’s email address.

Delivery Options

Enter Email Address

A valid email address must appear in the text box associated with the label: Emails Generated by balanceTRAK will be sent from the following Email Address.

Emails on Behalf of the Sender

For some email systems (e.g., Outlook), messages can be sent, displaying "from" addresses for both the system and the sender. If your organization has chosen this setting, the box will be checked next to the tagline: Deliver Email on Behalf of the Sender. Recipients will be able to reply to the sender.

Example: “From: balanceTRAK@berkshireassociates.com on behalf of hr@companyname.com”.

Automatic Email Options

Allow Automatic Email Acknowledgements

Users may be permitted to send an acknowledgement email to a Job Seeker on submission of a PRESCREENER or APPLICATION form. If this option has been chosen for your organization's Implementation, the box will be checked for: Automatically Send Acknowledgement Letter. The Administrator may also select a template, using the Select From drop-down.

By checking the box for one or more of the following settings, the Administrator can allow users to:

  • Automatically send a response email when an applicant status is automatically assigned during the Prescreener Form.
  • Automatically send a response email when an applicant status is manually assigned by a user.
  • Send automatic response emails after the following time period: (and enter an Email Delay period, from 1 to 72 hours).

Allow Users to Send Job Seeker Information

The Administrator may check the box to: Allow sending job seekers and their resumes to others. The Job Seeker's information may then be sent to internal and/or external email addressees.