< back

BalanceTRAK Software Help and Support

Obtain HELP through Documentation and Berkshire Product Support

From every balanceTRAK page, Help is available by accessing the [Question] icon in the header.

Choose from two methods of obtaining Help by making a selection in the provided menu:

  • Documentation / Video Tutorials — Obtain self-Help by viewing on-line Documentation, including searchable and tagged text, user manuals, and videos
  • Contact Support — Fill out a Support Request, and submit it to Berkshire. In addition, find Berkshire's contact information and business hours.hours:

Phone: (800) 882-8904, option 4 E-mail: balanceworks4@berkshireassociates.com

Product Support may be contacted by telephone or e-mail during the following times: Monday - Thursday: 8:30 AM - 8:00PM, EST Friday: 8:30 AM - 5:00 PM, EST

For more information on how you can benefit from the various types of on-line Help resources, plus Berkshire's Browser Support Policy, click the Documentation Home link above.