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BalanceWORKS Password Policy

Last Updated: March 01, 2023

Supported Browsers

Effective MM DD, 2023, Berkshire will be implementing a new Password Policy for all balanceAAP, balanceTRAK, and REACH. Software users, who add or change their password after this date will be required to use a password that, at a minimum, meets the standards set in our new Password Policy. This new policy was designed to be current with modern security standards, which are constantly evolving. The new Password Policy will not be enforced for the accounts utilizing Single Sign-On (SSO).

Security Notice and Procedures

The Password and login procedures will conform to system defaults or your organization's security requirements, whichever are stricter. Requirements are based on:

  • Number of characters
  • Use of upper/lower case, symbols, and numerals
  • Password expiration
  • Reuse of Password
  • Number of log-in attempts allowed

Users are notified to the email address of record when the Password is updated. Contact your organization's System Administrator for help with logging into balanceTRAK.

Change Password

Note: New users will be required to reset the Password provided for use during initial login.

Access [Account user name] > Security from the header; then, select the Password tab. The Update Password menu will display. In the provided fields, enter:

  • Old Password

    AND

  • New Password

Then Confirm New Password by entering it again. Click [Save].