BalanceWORKS Help Basics
Visit the Software Header to Find Help and other ToolsA standard page header, common across the software family, appears at the top of the screen. Using links on the right side of this header, you can:
- [Your user name]
- Set Account options
- Logout of balanceWORKS software
Administrators: Access System Tools for each software application (Refer to Table of Contents, linked in the Help header.)
Access on-line and person-to-person Help (as described below)
(If applicable) On the left side of the header:
- Navigate to another balanceWORKS application by choosing the appropriate circular icon.
Resources if you need Technical AssistanceHelp is available from the page header in all balanceWORKS software products. Three types of Help are available:
- Documentation (Help and User Guides)
Topics are organized by software module. From any Help page, a Search field is available in the Help header, on the upper right. Search results include tags that can be clicked for more information on a correlating topic. To display the Table of Contents, click the link on the upper left header area. The Library link, located in the header, provides access to User Guides.
- Video Tutorials (where available by module). The full list of Video Tutorials is also accessible from the Help header.
- Request Support by sending a message to Berkshire
Quick Tip: Click one of the logos above for software-specific Help documentation.
Administrators: Give Berkshire Product Support Permission to View ScreenIf you or one of your organization's users requires technical assistance from Berkshire, it may be helpful to give Berkshire permission to view/edit the screen while assisting you.
Navigate to balanceWORKS, and select Support Request from the side navigation menu. For the desired software product, complete the following menu items:
- Check off: Enable access
- Enter a date in the field next to the tagline: Revoke access on ...
- Press the [Save] button.
This feature may be edited at any time.
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