BalanceTRAK Software Help and Support

Obtain HELP through Documentation and Product Support

From every balanceTRAK page, Help is available by accessing the Question icon in the header. Choose from two methods of obtaining Help by making a selection in the provided menu:

  Documentation / Video Tutorials — Obtain self-Help by viewing on-line Documentation, including searchable and tagged text, user manuals, and videos

  Contact Support — Fill out a Support Request, and submit it to Berkshire. In addition, find Berkshire's contact information and business hours, which are as follows:

Telephone: (800) 882-8904, option 4

E-mail: product.support@berkshireassociates.com

Hours: Contact Product Support by telephone or e-mail on Mondays to Thursdays from 8:30am-to-8:00pm and Fridays from 8:30am-to-5:00pm, EST.

For more information on how you can benefit from the various types of on-line Help resources, plus Berkshire's Browser Support Policy, click the Documentation Home link above.