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BalanceTRAK Software Help and Support

Obtain HELP through Documentation and Product Support

From every balanceTRAK page, Help is available by accessing the "question-mark" icon in the software header. Choose from two methods of obtaining assistance, by making a selection in the provided menu:

  Documentation / Video Tutorials — Obtain self-guided Help byon viewing on-lineline. Documentation, includingwhich searchablefeatures andSearch taggedtools, text,tags, user manuals, and videos

  Contact Support — Fill out a Support Request, and submit it to Berkshire. In addition, find Berkshire's contact information and business hours, which are as follows:

Telephone: (800) 882-8904, option 4

E-mail: product.support@berkshireassociates.com

Hours: Contact Product Support by telephone or e-mail on Mondays to Thursdays from 8:30am-to-8:00pm and Fridays from 8:30am-to-5:00pm, EST.

For more information on the various types of on-line Help resources, click the Documentation Home link in the header above.

Also on the Documentation Home page:

  • Enter Help sections by software product
  • Read Berkshire's Browser Support Policy
  • If you require support from Berkshire, learn how to give the representative permission to view your pagescreen