< back

BalanceTRAK Software Help and Support

KEY TOPICS:

  • Access Recently Visited Pages
  • Obtain HELP through Documentation and Product Support

Access Recently Visited Pages

balanceTRAK records your recently visited pages so you can continue working where you left off.

From the software header, access the [History] icon for a list of links to those pages. Select one to return to that screen.

Obtain HELP through Documentation and Product Support

From every balanceTRAK page, Help is available by accessing the [Question] icon in the header. Choose from two methods of obtaining Help by making a selection in the provided menu:

  Documentation / Video Tutorials — Obtain self-Help by viewing on-line Documentation, including searchable and tagged text, user manuals, and videos

  Contact Support — Fill out a Support Request, and submit it to Berkshire. In addition, find Berkshire's contact information and business hours, which are as follows:

Telephone: (800) 882-8904, option 4

E-mail: product.support@berkshireassociates.com

Product Support may be contacted by telephone or e-mail on Monday-to-Thursday from 8:30am-to-8:00pm and on Fridays from 8:30am-to-5:00pm, EST.

For more information on how you can benefit from the various types of on-line Help resources, plus Berkshire's Browser Support Policy, click the Documentation Home link above.