BalanceTRAK Software Help and Support

Obtain HELP through Documentation and Berkshire Product Support

From every balanceTRAK page, Help is available by accessing the [Question] icon in the header. Choose from two methods of obtaining Help by making a selection in the provided menu:

  Documentation / Video Tutorials — Obtain self-Help by viewing on-line Documentation, including searchable and tagged text, user manuals, and videos

  Contact Support — Fill out a Support Request, and submit it to Berkshire. In addition, find Berkshire's contact information and business hours:

Telephone: (800) 882-8904, option 4

E-mail: product.support@berkshireassociates.com

Product Support may be contacted by telephone or e-mail on Monday-to-Thursday from 8:30am-to-8:00pm and on Fridays from 8:30am-to-5:00pm, EST.

For more information on how you can benefit from the various types of on-line Help resources, plus Berkshire's Browser Support Policy, click the Documentation Home link above.