BalanceAAP > System Tools > Email Settings

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Mail Format

Email message can be sent in either HTML or plain text format. By selecting HTML, the link included in the default email text will be active, allowing the user to simply click on it to open the BALANCEaapbalanceAAP login page. You can also add HTML tags to your email template below, if desired.

Most email programs can read both formats, though some are set to view only in text. If you choose text as the format, or if the recipient is viewing only in text format, links will not be clickable, and HTML tags will not appear in their programmed form.

From Field

To help minimize the number of notification emails being caught by spam filters, all emails are sent from the email address BALANCEaap@berkshireassociates.com.BALANCEaap@berkshireassociates.com. You can specify an email address in the Send Email on Behalf of field though that will be used to reply to the notification email. The email will NOT appear to have been sent from this email address, however, when the recipient clicks Reply in their email application, the reply will go to this email address.

Template

A default email template is provided. This template includes two tags, User Name and Plan Link. The User Name tag will insert the first and last name of the user as they appear in the user’s account. The Plan Link tag will insert a link to the online RDS login.

Edit the text of the subject line and body of the email, as you desire. If you chose to send in HTML format, you can design the email using HTML programming to create an email with logos, graphics, or other web page features.