< back

BalanceAAP > System Tools > Email Settings

KEY TOPICS:

  • Select (Mail) Format
  • Options for the "From" Field
  • Message Content

Select (Mail) Format

Email messages can be sent in either:
  • HTML

OR

  • (Plain) Text

By selecting HTML, the user can simply click on a link to open the balanceAAP Login page. You can also add HTML tags to the email template, if desired, to add logos, graphics, or other Web features.

If you choose Text, or if the recipient-side system lacks HTML capabilities, linksremove willthe not work, anddefault HTML tagslinks, willwhen notworking bein readable.the text editor, which is described below, under: Message Content.

Options for the “From” Field

To help minimize the number of notification emails being caught by spam filters, all emails are sent fromfrom: BALANCEaap@berkshireassociates.com. However, you can enter your organization's email, next to the email address: BALANCEaap@berkshireassociates.com. You can specify an email address in thetagline: Send Email on Behalf of field,field. This though"on thatbehalf of" email address will be used to reply to the notification email. The email will NOT appear to have been sent from this email address, however, when thea recipient clicksclicks: Reply in their email application, the reply will go to this email address.Reply.

Develop Message Content

A default email template is provided, containing two tags:
  • [User Name] — Inserts the user's first and last name as they appear in the user’s account
  • [Plan Link] — Inserts a link to the BALANCEhub Login

Edit the text of the subject line and body of the email.